Service Advisor Sales & CSR Training

September 15-16 | Cleveland, OH


$497 Per Attendent

Make Sure To Reserve Your Spot(s) Before It Fills Up! 

 Here is what will be covered in the training: 

  • Benchmarks and profitability
  • Fixing your #1 lead source.. The phone
  • Performing effective vehicle inspections
  • Setting the table for a great sales day
  • Overcoming the #1 Sales objection
  • Selling diagnostics & maintenance on todays vehicles
  • 5 Secrets to increasing your average ticket
  • Getting past the NO
  • Fixing the phone to book more appointments
  • Dealing with the dreaded price shopper
  • Proper client intake & Optimizing the Repair Order
  • Improving communications throughout the shop
  • Effective client follow up
  • And much much more!!!!


NOTE: There is a room block set up, so call the hotel at (216) 267-1500 and book under Repair Shop Coach’s Room Block for special rates.


Please reach out to us if you have any questions about this year’s event.

Hotel: SHERATON CLEVELAND AIRPORT HOTEL, 5300 Riverside Dr, Cleveland OH 44135

Event Hotel Phone: (216) 267-1500

Time: September 15th // 8am to 5pm September 16th // 8am to 3pm

  • Office Phone: 1 (513) 779-3660
  • Email: